MOST ASKED QUESTIONS

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Opening hours:

Our customer service desk can be reached by telephone, e-mail, Twitter and Facebook at the business hours listed below:

Monday   09:00 – 17:00
Tuesday  09:00 – 17:00
Wednesday  09:00 – 17:00
Thursday  09:00 – 17:00
Friday   09:00 – 17:00
Saturday only by mail
Sunday only by mail

Suggestions

We like to give you the best possible service and therefore we appreciate it greatly if you have any suggestions that will help improve this service. Your ideas, comments and suggestions concerning your experience with TAROT… are more than welcome. Please leave your comments by using the contact form.

Complaints

If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.

E-mail our customer service and we will reply within 5 working days. Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us +31 (0) 35-6233373.

 

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Different delivery address

If you want to send your order to a different address because you are not at home or because you are sending a gift, fill in this address during check out. The invoice will be sent to the given e-mail address and the package to your chosen delivery address.

Follow your order

We find it important that you know when to expect your order. Therefore we will confirm the following information by e-mail:
Your order…
You will be notified… of the shipping confirmation (track & trace code included) by e-mail.

Shipping rates

An overview of our shipping rates for international destinations is given below.

Country 
Shipping costs 0-2 kg                  
Free shipping for orders over certain amount 
Austria € 8,00 Free shipping from €100,00
Belgium € 4,95 Free shipping from €  50,00
Bulgaria € 18,50 Free shipping from €150,00
Croatia € 18,50 Free shipping from €150,00
Cyprus € 18,50 Free shipping from €150,00 
Denmark € 8,00 Free shipping from €100,00
Finland € 18,50 Free shipping from €150,00 
France € 13,00 Free shipping from €100,00
Germany € 13,00 Free shipping from €100,00
Greece € 18,50 Free shipping from €150,00 
Hungary € 18,50 Free shipping from €150,00 
Ireland € 18,50 Free shipping from €150,00 
Italy € 8,00 Free shipping from €100,00
Luxembourg € 8,00 Free shipping from €100,00
Netherlands € 2,50 Free shipping from € 40,00
Norway € 8,00 Free shipping from €150,00 
Poland € 18,50 Free shipping from €150,00 
Portugal € 18,50 Free shipping from €150,00 
Romania € 18,50 Free shipping from €150,00
Slovakia € 18,50 Free shipping from €150,00 
Slovenia € 18,50 Free shipping from €150,00 
Spain € 18,50 Free shipping from €150,00 
Sweden € 8,00 Free shipping from €100,00
Switzerland € 18,50 Free shipping from €150,00
United Kingdom € 8,00 Free shipping from €100,00
United States of America € 18,50 Free shipping from €150,00 

Do I get a confirmation when my order is ready?

You will receive two confirmations: 1. One when your order is received by the store 2. One when your order is fulfilled by the store, with a track & trace code.

What if I want to cancel my order?

Please contact customer service, they can cancel the order and create a refund for you. 

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Methods?

We aim to make paying your invoice as easy as possible. That is why we offers you different payment options. 

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If you have a Tarot.nl account you can edit your personal details. If you want to change your name, e-mail address, delivery and invoice address, payment information and/or password follow these simple steps:

Step 1: Click on the “login” icon and log in in with your e-mail address and password.

Step 2: Click on “addresses”.

Step 3: If you want to change your address click on addresses and click on “customer account” if you want to change your password. 

Step 4: Click on the button “OK” to save changes

Forgot your password?

Did you forget your password? You will find the link “forgot your password” on our login page. Click this link and follow the instructions. We will send you an e-mail with a special link that enables you to change your password. Login again with your new password and you’re all set.
If you experience difficulties whilst changing your password, please contact our customer service.

Benefits of your account?

View and edit your personal profile:
After logging into your account you will be able to follow the stus of your order via the link “orders”. This link will provide you with an update.

View your order history:

Forgot the name of your favourite product? Want to view your last order details? Check all your previous orders with the click of a mouse!

How does it work?

Placing a order is designed to be convenient and may be done in two different ways: as a guest or by means of registration.

Guest:

When you prefer to place an order as a guest there is no need for registration and your details will not be recorded for future reference. However, this means that you will have to fill out al your details again every time you place a online order.

Registration:

If you opt for registration for future convenience you will be asked to create an account during the ordering process. All you need to do is follow the instructions on your screen. Of course you can also choose to create an account first and order your products afterwards.

To create an account click on the icon ” create an account” at the top of this page. You will be asked to fill out your personal details. As soon as you have completed the creation of your account you’re ready to go!

Place an order:

Follow the steps below to find out how to place your order:

Step 1: Click on the product you wish to purchase and click the button “add to cart” 

Step 2: Click on “proceed to checkout” to proceed payment if you would like to purchase more products click on “continue shopping”

Step 3: Check your order, log in with your account information, create a new account or choose to place your order as a quest.

Step 4: Fill out your billing and/or delivery address.

Step 5: If your delivery address is different from our billing address please fill out your delivery address here. Now choose your payment option.

Step 6: accept the “general conditions” 

Step 7: Finalise your order by pressing the button “finish” and proceed with payment.

Are your experiencing trouble when placing an order? Please contact our customer service.

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If you are not completey satisfied with your purchase we offer you a 90 day return service. However all items must be returned to us in a salable condition. They must be returned unused and in their original, undamaged packaging.

We are able to process your returns and exchanges only when the order is returned to us in salable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show demage inflicted by customer. General terms and conditions apply on all products supplied. You can view our terms and conditions here.

Please contact our customer service before you return your products. The will be glad to further assist you.

Tip: always ask for proof of postage at your post office when returning an order.

How do I return or exchange my product(s)?

Does your product meet the conditions required for an exchange or return? If so: Please fill in the form to submit your return.

Return Form

After submitting the form our customer service will register your return. You will receive an e-mail within 5 working days. 

How long will it take to receive my refund?

As soon as your return order has been accepted we will refund your money within 14 days. The way your refund is processed depends on your original payment method.

 

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I forgot my password, what should I do?

Did you forget your password? You will find the link “forgot your password” on our login page. Click this link and follow the instructions. We will send you an e-mail with a special link that enables you to change your password. Login again with your new password and you’re all set.
If you experience difficulties whilst changing your password, please contact our customer service.

How do I use a coupon code online?

Using your coupon code online is very easy! Go to your shoppingcart and start the checkout process. You will now be able to enter your coupon code in the designated field. Press the link submit and the discount will be deducted from the total amount of your purchase (shipping rate not included).

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The proper handling of your personal data is extremely important to us. We therefore takes great care when processing and protecting personal data. For more information, please see our Privacy Policy.

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It is possible to order large quantities. We offer a large selection of cards.

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Is your question not listed? 
Please contact our customer service:

E-mail

Call

Facebook

Instagram

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