Exchange & Return
HOW CAN I EXCHANGE OR RETURN MY PRODUCT?
Want to return your product? This can be done within 30 days after receipt of your order (postage to be paid by the customer).
Products are eligible for return under the following conditions:
- The cards must still be in the sealed packaging. We cannot accept packaging that has already been opened.
- We can only accept the returns when the order, where possible is: sent undamaged, in the original packaging and in a sturdy shipping box. We retain the right to refuse the return or to charge for the damage of products which are damaged or show signs of use,
Our General Terms and Conditions, which can be read here, apply to the products delivered to you.
Does the product meet the above return conditions? If yes: Send your package to:
Koppenhol Uitgeverij bv
1214 BP Hilversum
REF: your order number
Please contact our customer service for any issues or information that is unclear – they will be happy to personally assist you!
- Maak de verzenddoos en originele verpakking zorgvuldig open, zodat je deze weer kunt gebruiken om de bestelling eventueel terug te sturen.
Right of revocation
You have the right to withdraw from the contract within a period of 14 days without giving any reason.
The withdrawal period shall expire after 14 days from the day on which you or a third party commissioned by you and other than the carrier acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. written, fax or e-mail). You may use the model withdrawal form for this purpose, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The effects of the revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of 14 days has expired.
You will have to bear the direct costs of returning the goods. If you use our voluntary 30-day return service, returning the goods is free of charge.
You will only be liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Products which are sent sealed for hygienic and/or health reasons may only be returned sealed. If you have broken the seal, the products cannot be returned.