Frequently asked questions | tarot.nl

Ordering & Shipping

When will my package be delivered?
If you order on weekdays before 16:00, you will receive your order the next day (excluding holidays). You will receive a tracking link by email as soon as your package has been shipped.

Can I ship to a different address?
Yes, simply enter the desired shipping address during checkout. Your invoice will be emailed to you separately.

What are the shipping costs?
Shipping costs vary by country. You can see the exact costs during checkout, before you finalize your order.

Payments

Which payment methods do you accept?
We accept iDEAL, PayPal (subject to a 4% extra charge), Apple Pay, and Mastercard. All prices on the website include VAT.

Returns & Exchanges

Can I return my purchase?
You can return unopened products within 90 days at your own expense. For more details, please check our return policy.

What is your cancellation policy?
You have the right to cancel your order within 14 days without providing a reason. Please inform us in writing via email or post if you wish to do so.

Account & Login

I forgot my password. What now?
Go to the login page and click “Forgot password”. You will receive an email with instructions on how to set a new password.

How do I change my account details?
Log in and update your details in “My Account” or “Addresses”. If you wish to change your email address, please create a new account with your new address.

Complaints

How can I submit a complaint?
Is there something you are not satisfied with? Please contact us via email, chat, Facebook Messenger, or call us at +31 35-6233373. We reply within one day, even on weekends.

Wholesale

Can I buy wholesale from Tarot.nl?
Yes! You can create a business account for access to over 2000 tarot and oracle cards at attractive prices. Feel free to contact us for more details about the possibilities.