FAQ

Delivery

We can fully understand that you really look forward to receiving your order. You will therefore receive updates from us about your order:

You will receive an order confirmation by e-mail when your order has been successfully placed.

We will send you a packing confirmation when your order has been packed in our warehouse.

You will receive a shipping confirmation by e-mail when your package is on its way. This will also contain the Track & Trace code which will allow you to follow your order.

If you want your order to be sent to another address because you are not at home or because your order is a gift, enter this address during payment. It is also possible to have your package delivered to a service point and collect it at a time that suits you. You can choose this option during the order process. You will receive the invoice via the submitted e-mail address, while the package is sent to the selected delivery address.

An overview of our shipping rates for international destinations is given below.

Country Shipping costs               Free shipping for orders over a certain amount
Belgium€ 4,95Free shipping from € 50,00
Bulgaria€ 18,50Free shipping from € 150,00
Cyprus€ 18,50Free shipping from € 150,00
Denmark€ 8,00Free shipping from € 100,00
Germany€ 8,00Free shipping from € 100,00
Finland€ 18,50Free shipping from € 150,00
France€ 13,00Free shipping from € 150,00
Greece€ 18,50Free shipping from € 150,00
Hungary€ 18,50Free shipping from € 150,00
Ireland€ 18,50Free shipping from € 150,00
Italy€ 8,00Free shipping from € 100,00
Croatia€ 18,50Free shipping from € 150,00
Luxembourg€ 8,00Free shipping from € 100,00
Netherlands€ 2,50Free shipping from € 40,00
Norway€ 8,00Free shipping from € 100,00
Austria€ 8,00Free shipping from € 100,00
Poland€ 18,50Free shipping from € 150,00
Portugal€ 18,50Free shipping from € 150,00
Romania€ 18,50Free shipping from € 150,00
Estonia€ 18,50Free shipping from € 150,00
Slovenia€ 18,50Free shipping from € 150,00
Spain€ 18,50Free shipping from € 150,00
United Kingdom€ 8,00Free shipping from € 100,00
USA€ 29,75Free shipping from € 250,00
Sweden€ 8,00Free shipping from € 100,00
Switzerland€ 18,50Free shipping from € 150,00

Have you changed your mind and want to return your product? This can be done within 90 days after receiving your order (at your own expense).

Bear the conditions stated below in mind when returning your products:

  • The cards must still be in the sealed packaging. We cannot accept already opened packaging.
  • We can only accept the returns when the order – if possible – is sent undamaged, in the original packaging and in a sturdy shipping box. For products which are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

 
Our General Terms and Conditions, which can be read here, apply to the products delivered to you.

Does the product meet the return conditions? If yes:

Send your package to:

Koppenhol Uitgeverij bv
Rozenstraat 3a
1214 BP Hilversum
REF: your order number

Does this not work or is something unclear? Contact our customer service, they will be happy to personally assist you further!

Obviously, we want you to fully enjoy your products. We would therefore like to hear from you if you have complaints about our products and/or services.

For us to be able to help you as effectively as possible, you can contact us by e-mail, (Facebook) Messenger and Instagram. Our aim is to respond to your message within one day, also during weekends. If your compliant is about an online order, please send us your order number as well. We can then immediately get to work for you.

Would you prefer direct contact with one of our staff? Call us on: +31 35 6233373

In case of a complaint or dispute, you can also visit Online Dispute Settlements at http://ec.europa.eu/consumers/odr.

Telefoon: 09:00 – 17:00
Live chat: 09:00 – 20:00
Email: 24 uur per dag 

Payment methods

We aim to make paying your invoice as easy as possible.
  • Creditcard: Mastercard, VISA, American Express
  • IDEAL
  • Paypal
  • Klarna: Pay later
  • SEPA Bank Transfer
  • SEPA Direct Debit
  • SOFORT banking
  • Bancontact
  • Cartes Bancaires
  • EPS
  • PostePay
  • Giropay
  • ING Home’Pay KBC Payment Button Belfius Pay Button paysafecard Przelewy24
  • Your order

    If you have a TAROT.NL account, you can adjust your account details yourself. Do you wish to change your name, delivery and invoice address or password? It is this easy: -Go to account in the menu and log in with your e-mail address and password. -Click on “My account” to change your name or password. -To change your address, go to “Addresses”. Please note: the e-mail address cannot be changed. If you want to change the e-mail address, you must create a new account.

    If you have forgotten your password you can request it again via our website. You will then receive instructions by e-mail to reset your password, which will allow you to make full use of your account again.

    You can sign up for the loyalty points by creating an account via the website. Everyone who has an account and places an order automatically saves points (you will not receive the points until payment has been made via the site).

    Terms and conditions

    KOPPENHOL UITGEVERIJ B.V.

    Rozenstraat 3a
    1214 BP HILVERSUM
    T. 035 – 6233373
    F. 035 – 6217777
    E. info@tarot.nl
    W. www.tarot.nl
    KvK 32065675
    VAT identification number: NL806532361B01

    ARTICLE 1. CONCLUSION OF AGREEMENT​

    1.1 The agreement for purchase and sale is concluded at the moment of acceptance by the consumer of the offer and compliance with the corresponding conditions. The version of the General Terms and Conditions that applied at the time of the conclusion of the agreement always applies, unless the buyer has accepted the validity of a revised version of the General Terms and Conditions after the conclusion of the agreement.
    1.2 Koppenhol Uitgeverij B.V. is entitled to terminate the agreement if Koppenhol Uitgeverij has good grounds to believe that the consumer will not be able to meet his obligation. If an order is not accepted or if further conditions are attached to it, Koppenhol Uitgeverij will give reasons for this within ten days of receiving the order.

    ARTICLE 2. PRICES AND PAYMENTS​

    2.1 The prices stated for the products and services offered are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise or agreed in writing.
    2.2 Payment must be made without discount or compensation within fourteen (14) days after the invoice date if it concerns deliveries within the Netherlands, and within twenty-one (21) days after the invoice date if it concerns deliveries outside the Netherlands, unless otherwise agreed in writing.
    2.3 Payment can be made by bank, giro or via Paypal. Voordat de overeenkomst totstandkomt zal de totaalprijs kenbaar worden gemaakt.
    2.4 If the payment term is exceeded, you will be in default from the day that payment should have been made and from that day you will owe default interest on the outstanding amount per month or part of a month. if Koppenhol Uitgeverij outsources its claim for collection, you also owe the collection costs.
    2.5 If you are in default with any payment, Koppenhol Uitgeverij is, if reasonably entitled, to suspend or terminate (the implementation of) the agreement and related agreements.
    2.6 If the prices for the products and services offered increase in the period between the order and the execution thereof, you are entitled to cancel the order or to dissolve the agreement after notification of the price increase by Koppenhol Uitgeverij.

    ARTICLE 3. DELIVERY

    We strive to deliver the product within 3 working days. The product will be delivered within 30 days of ordering at the latest. If this is not possible 3.1 (order temporarily out of stock) or if there is a delay for another reason, or an order cannot be executed or only partially executed, you will receive a message within 1 month of placing the order and you have You can cancel the order without charge.
    3.2 The delivery of the products takes place at the place and time when the products are ready for shipment to you.

    ARTICLE 4. RETENTION OF TITLE​

    4.1 The ownership of the products supplied will only transfer if you have paid everything that you owe to Koppenhol Uitgeverij pursuant to any agreement. The risk with regard to the products is transferred to you at the time of delivery.

    ARTICLE 5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS​

    5.1 You must fully and unconditionally respect all intellectual and industrial property rights that rest on the products supplied by Koppenhol Uitgeverij.

    ARTICLE 6. ADVERTISING​

    6.1 Koppenhol Publishing recommends inspecting the delivered goods immediately upon receipt and to report any defects found in writing within a reasonable time.
    6.2 If it has been demonstrated that the products do not comply with the agreement, you have the choice to replace the relevant products with new products upon their return.

    ARTICLE 7. PERIOD OF VIEW​

    7.1 The offer will also include a trial period of at least seven working days, starting on the day following receipt by or on behalf of you, (unless otherwise agreed in accordance with paragraph 3.)
    7.2 During the trial period you have a right of withdrawal, whereby he has the option of returning the received goods without any obligation on his part, other than for compensation for the direct costs of return.
    7.3 Limitations or exclusions of the trial period – based on the specific nature of the goods in question – will be clearly stated in the offer.
    7.4 During this period you will handle the product and the packaging with care. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you exercise your right of withdrawal, you will return the product with all supplied accessories – if reasonably possible – in the original packaging to Koppenhol Uitgeverij, in accordance with the instructions provided by Koppenhol Uitgeverij.
    7.5 You are responsible for shipping costs for returns.
    7.6 In the event of payment in advance, Koppenhol Uitgeverij will refund the purchase amount to you within 30 days, including the costs of shipment paid.

    ARTICLE 8. OTHER​

    8.1 If you provide Koppenhol Uitgeverij with a written statement of an address, Koppenhol Uitgeverij is entitled to send all orders to that address, unless you submit a written statement to Koppenhol Uitgeverij from another address to which your orders must be sent.
    8.2 If one or more of the provisions of these Terms and Conditions or any other agreement with Koppenhol Uitgeverij should conflict with any applicable legal provision, the relevant provision will lapse and it will be replaced by a new legally permissible law to be determined by Koppenhol Publisher. similar provision.

    ARTICLE 9. DISPUTES AND APPLICABLE LAW​

    9.1 It is possible that you are not satisfied with a product and / or service. Please contact us as soon as possible, preferably by e-mail at: info@tarot.nl We will respond to your complaint within 30 days at the latest.
    9.2 The aforementioned does not affect the right to submit a dispute to the competent court.
    9.3 Only Dutch law applies to the agreement and these general terms and conditions.

     

    Business related questions

    We really appreciate it when bloggers want to write product reviews. Unfortunately, we cannot provide everyone with free products. Your blog must meet a number of conditions; For example, you must have a minimum number of visitors per month and the quality of your reviews is also very important.

    We are happy to receive your idea for assessment. We do ask you to read our guidelines first:

    1. Send your manuscript by e-mail and not by post.
    2. Make it clear in your accompanying e-mail who you are, what the title is and to which genre it belongs, and briefly describe the content of your script in no more than two paragraphs.
    3. Address your manuscript to: anneke@koppenholuitgeverij.nl.
    4. Since our publishing house receives a lot of scripts every year, you should take into account an assessment period of at least 2 weeks.
    5. Given the large number of manuscripts, no correspondence can be entered about rejections.
    6. For your information: we only issue cards in Dutch and we do not publish books.

    Spirituality must be accessible to everyone. We supply our products to various companies and retailers, from large chains to small shops. Companies that offer spiritual publications as a secondary activity have also come to the right place.
    You can order all products through Koppenhol Publishing. We deliver the items from our own warehouse and can deliver quickly at a favorable price. We regularly update our offer so that you can always choose from the most recent and most popular titles.
    We are happy to think along with you about the deployment and sale of our products within your company. Contact us or make an appointment without obligation.

    CREATE A BUSINESS ACCOUNT?

    Take advantage of the benefits of a business account, such as discounts on bulk orders and savings promotions.

    Any company with a valid VAT number or registered with the Commercial Register may be eligible for a business account.

    Creating an account is easy. Please enter your details here and we will create an account for you. You’ll receive confirmation.

    • Order value at least € 170.00 net (after deduction of the discount)
    • We do not ship orders directly to your customer
    • Shipping costs:
      The Netherlands: € 4.95
      Belgium: € 6.95
      Other countries see shipping costs/delivery
    Koppenhol Uitgeverij
    Rozenstraat 3a
    1214 BP  HILVERSUM
    T. 035-6233373
    E. arnoud@koppenholuitgeverij.nl

    Can’t find what you’re looking for? Our Customer service is glad to help.

    T. 035-6233373
    E. info@tarot.nl
    F. https://www.facebook.com/KoppenholUitgeverij/

    Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.
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